Return & Exchange Policy

<h6 class="wt-mb-xs-0 text-transform-none b text-body data-region=" faq-question-text"="" style="margin-right: 0px; margin-left: 0px; font-size: 14px; line-height: 1.6; color: rgb(34, 34, 34); margin-bottom: 0px !important;">For the Wedding and Sizing details</h6><div class="wt-text-gray wt-mb-xs-2" style="margin-top: 0px; margin-right: 0px; margin-left: 0px; margin-bottom: 12px !important;">Important: Please use our sizing guide when selecting your size. Other brands may have different sizing options that may not be the same as ours. To ensure you pick the correct size, it's crucial to use our guide and refer to your actual measurements. Please take a moment to check them before making your purchase. Please note that there may be slight variations in color tone between different bolts of fabric. To ensure color consistency for your dresses, it's important to discuss the required quantity with us to avoid any differences. To secure the color, please contact with us and add a comment to your order with the required quantity. Please provide us all required information. We need to: Wedding Name: Bridesmaid name: Bra size:Bust: Waist: Hips: Skirt length (from your waist to the hem): Height: <h6 class="wt-mb-xs-0 text-transform-none b text-body data-region=" faq-question-text"="" style="color: rgb(34, 34, 34); font-size: 14px; margin-right: 0px; margin-left: 0px; line-height: 1.6; margin-bottom: 0px !important;">Fabric Color Tone, Quality and Fabric Swatches</h6><div class="wt-text-gray wt-mb-xs-2" style="margin-top: 0px; margin-right: 0px; margin-left: 0px; margin-bottom: 12px !important;">We would like to kindly remind you that due to differences in screen settings and device specifications, the color tone of our fabrics may appear slightly different on various devices. We understand that it is important for you to select the perfect color tone for your project or occasion, which is why we offer fabric samples for your convenience. To ensure that you are completely satisfied with our fabric quality and color tone, we can ship you a selection of fabric samples. All you need to do is cover the cost of shipping and let us know which colors you would like to receive. Please follow the link to get fabric samples here: https://enme.style/index.php?route=product/category&path=154 Custom and personalized orders <div class="wt-text-gray wt-mb-xs-2" style="color: rgb(89, 89, 89) !important; font-size: 14px; margin-top: 0px; margin-right: 0px; margin-left: 0px; margin-bottom: 12px !important;">We always ask for your measurements to ensure that we create the perfect dress for you. This has resulted that almost all our customers being happy with their purchase experience at our boutique. However, it's important to understand that we all have different body types, and sometimes it can be challenging to create a perfect fit for non-standard shapes. Additionally, the accuracy of the measurements you provide is crucial.We cannot be held responsible for any issues resulting from incorrect measurements, nor do we cover local alterations. We strongly recommend that you search online for "how to take measurements" and provide us with all the necessary measurements. We need to know: Bust: Waist: Hips: Skirt length (from your natural waist to the hem): Height: in this case we can craft a dress that's perfect for you! If you have any questions, please contact with us, discuss, don't hesitate! Returns & exchanges </div></div></div>We gladly accept return for exchanges. Please return it to us so we can give you a store credit for the exactly amount of item of your order. Contact us within: 14 days of delivery Dispatch items back within: 14 days of delivery We don't accept returns or cancellations At our atelier, we pride ourselves on creating high-quality, handmade dresses that are tailored to your exact measurements. This means that each dress is made to order just for you, and unfortunately, we cannot accept returns due to the unique nature of our products (we can't find another person with the same measurements to resell it).  We appreciate your understanding in this matter, and we are always here to assist you in any way we can to ensure that you receive a beautiful dress that fits you perfectly. But please contact us immediately if you have any problems with your order and we'll try to find the best way to solve the issue: support@enme.styleThe following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:<ul><li>Custom or personalized orders (we can't resell it to another person for obvious reason)</li></ul>Conditions of return Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Shipping Items In order to exchange an order, you must contact us first: support@enme.style You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund. Thank you for choosing ENME.style. We look forward to helping you create the perfect look for your special occasion!

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